FAQ
Frequently Asked Questions (FAQ)
General Questions
What is TouchDrive 7™ and TouchDrive 10™?
TouchDrive 7™ and TouchDrive 10™ are smart car displays that integrate phone connectivity, navigation, music, and more, enhancing your driving experience with ease. The TouchDrive 10™ features a larger, more vibrant 10-inch touchscreen for an even better viewing experience.
Where is TouchDrive 7™ and TouchDrive 10™ based?
Both the TouchDrive 7™ and TouchDrive 10™ are operated internationally by VellZIA LTD, with warehouses worldwide to ensure fast and efficient shipping.
Do you have a physical store?
No, we are an online-only business. You can shop exclusively on our official website: www.vellzia.store.
Ordering & Payment
How do I place an order?
Browse our website, select the TouchDrive 7™ or TouchDrive 10™ product, add it to your cart, and proceed to checkout.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and other secure payment methods.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 12 hours of purchase. After that, they are processed and cannot be changed.
Is my payment information secure?
Yes, we use SSL encryption and trusted payment gateways to ensure your information remains safe and secure.
Shipping & Delivery
Where do you ship?
We offer worldwide shipping to most countries.
How long does shipping take?
Shipping typically takes 7-15 business days, depending on your location.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number. You can track your package on our website or through the carrier's tracking system.
What if my package is lost or delayed?
If your package is lost or delayed, please contact us at vellzia.foundation@gmail.com. We’ll work with the carrier to resolve the issue quickly.
Returns & Refunds
What is your return policy?
We accept returns for unused and unopened products within 30 days of delivery. Items must be in their original packaging.
How do I request a refund?
To request a refund, email us with your order number and reason for return. Once the item is inspected, we’ll process your refund within 5-10 business days.
Do you offer exchanges?
We only replace items if they are damaged or defective upon arrival.
Who covers return shipping costs?
Customers are responsible for return shipping fees, except for defective or incorrect items.
Product Information
What makes TouchDrive 7™ and TouchDrive 10™ unique?
TouchDrive 7™ and TouchDrive 10™ transform your car with smart, crystal-clear displays, allowing seamless phone connectivity, navigation, and entertainment. The TouchDrive 10™ features a larger, more immersive 10-inch touchscreen for a better user experience.
How is it powered?
Both the TouchDrive 7™ and TouchDrive 10™ are powered by your car's electrical system, ensuring a constant connection without the need for frequent recharging.
Can I connect my phone to TouchDrive 7™ and TouchDrive 10™?
Yes, both the TouchDrive 7™ and TouchDrive 10™ allow seamless connection to your phone for hands-free calls, music, and navigation via Apple CarPlay or Android Auto.
Does it support video playback?
Yes, both the TouchDrive 7™ and TouchDrive 10™ support video playback through compatible apps and connected devices.
Is TouchDrive 7™ and TouchDrive 10™ compatible with all vehicles?
TouchDrive 7™ and TouchDrive 10™ are compatible with most vehicles equipped with an AUX port or Bluetooth, but installation requirements may vary.
What size is the screen?
TouchDrive 7™ features a 7-inch HD touchscreen, while the TouchDrive 10™ boasts a larger, 10-inch HD touchscreen for a more immersive viewing experience.
Customer Support & Policies
How can I contact customer support?
You can reach our support team by emailing vellzia.foundation@gmail.com. We typically respond within 24-48 hours.
Do you offer a warranty?
Currently, we do not offer a formal warranty, but we ensure all products undergo strict quality control and accept returns for defective items.